Frequently Asked Questions
Q. If this is an members website, how do I have my say?
A. The Club Committee is always pleased to hear from Club Members, but if your enquiry relates to an issue encountered during your stay at Villacana please do report it to the resort reception at the time.
Q. As a former fixed week owner, how can I use my Club Resort points?
A. See the Macdonald Resorts Points Club website.
Q. Can I use my Former Fixed Week without making a reservation.
A. Yes for 2015, in future years a reservation will be necessary.
Q. When can I reserve my holiday week for next year.
A. See the Macdonald Resorts Points Club Members Guide for full details.
Q. When do I submit my Pre-Arrival Information?
A. Members can complete the On-Line Pre-Arrival Form.
Q. How do I exchange into Villacana from a non-Macdonald timeshare Club?
A. The Villacana Club is affiliated to RCI and Interval International or you can exchange through Dial an Exchange (DAE) see the exchange page for more information.
Q. How do I exchange Villacana Resort points through RCI, Interval International or DAE?
A. First of all reserve your holiday week and then contact your exchange company.
Q. How can I become a member of the MRL Villacana Resorts Points Club?
Q. Can I rent out my holiday week?
A. Yes. Macdonald Resorts Limited offers an owner rental programme or you can rent your week(s) privately or via an independent timeshare rental agent.
Q. Can I sell my Former Fixed Week timeshare?
A. No, but you can list your points for resale see the Sales page for more information.
Q. Can I sell my Villacana Resort Points?
A. MRL now offers a points resale service. Please see the Sales page for contact details.
Q. Can I sell my Villacana Resort Points privately or through a Timeshare Reseller?
A. Yes, but please only use a reputable reseller and never pay up front fees.
Q. Can I purchase a timeshare week at the Villacana Club?
A. No, The Villacana Club is now a Points Club offering flexibility and other benefits to existing and new owners. See the Sales page for further information about membership of the Villacana Points Club.
Q. How can I check availability and cost of renting an apartment?
A. Contact Macdonald Resorts – see the Renting page for more information.
Q. What are the check-in check-out times at the Villacana Club? What if I arrive on an early flight?
A. Check in 1700 hrs Checkout 1000 hrs. If you arrive early – or have a late flight home you can store your luggage in the porter’s lodge and are welcome to enjoy all of the resort facilities until your apartment is ready.
Q. How can I find the location of my apartment in the resort before I arrive?
A. See the Villacana resort map, click on the link on the Resort Information page.
Q. Can I book additional accommodation for my friends who would like to come to Villacana when we are there?
A. Contact Macdonald Resorts for availability – see the Renting page for more information.
Q. What laundry/ironing facilities are there?
A. The resort has a launderette for the use of guests and apartments have irons and ironing boards.
Q. Is smoking allowed in apartments?
A. No smoking is allowed in any apartments at the Resort. A charge will be made for additional cleaning and fumigation required as a result of failure to comply with this ruling.
Q. What activities will be organised when we visit the resort?
A. Activities vary from week to week and according to season but normally include trips, wine tasting, Spanish lessons, fitness activities and evening entertainment. See the Our Resort page.
Q. Is Wi-Fi Internet access available in my apartment?
A. All apartments have access to Wi-Fi and high speed broadband and there are Wi-Fi hotspots in the pool and bar areas. To subscribe ask at Reception – a fee applies to non Villacana Points Club members.
Q. What is the best way to hire car?
A. Contact the resort reception or see the Macdonald Resorts website.